Πολιτική επιστροφής χρημάτων
At Toddlers Family, we want you to be completely satisfied with your purchase. However, we understand that there may be times when you need to return an item. That's why we have created the following refund policy: 1. Refund Eligibility: To be eligible for a refund, the following criteria must be met: * The item must be returned within 30 days of purchase. * The item must be unused and in the same condition that you received it. * The item must be in its original packaging. 2. Refund Process: If you meet the eligibility criteria and would like to request a refund, please follow these steps: * Contact us by email at littleones@toddlersfamily.com or through our contact page to request a refund. * Provide your order number and the reason for your return. * We will review your request and provide you with instructions on how to proceed. 3. Refund Timeframe: Once we receive your returned item and confirm its eligibility for a refund, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to be reflected in your account. 4. Non-Refundable Items: The following items are not eligible for a refund: * Personalized or customized items * Gift cards 5. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that this policy applies to online purchases only. If you have any questions or concerns, please contact us and we will be happy to assist you.